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bjurk

Refund Policy

Effective Date: April 17, 2025

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At Bjurk.com, we want you to be satisfied with your purchase. This Refund Policy outlines the conditions under which refunds may be granted.

 

1. General Policy

We do our best to ensure that all items and services meet a high standard of quality. If you are not satisfied with your purchase, please review the relevant section below based on the type of product or service you ordered.

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2. Digital Products

Due to the nature of digital products (e.g. downloads, files, digital artwork, etc.), all sales are final. We do not offer refunds for digital items once they have been delivered or accessed unless the file is corrupted or inaccessible.

If you experience technical issues, please contact us at bjurk@velvetroom.org within 7 days of purchase, and we’ll do our best to resolve the problem.

 

3. Physical Products

If you receive a damaged or incorrect item, you must notify us within 7 days of delivery. To be eligible for a refund or exchange:

  • The item must be unused and in its original packaging.

  • You must provide proof of purchase.

  • Photos of the damage or issue may be requested.

Return shipping costs are the responsibility of the buyer unless the item was defective or incorrect.

 

4. Services / Commissions

Refunds for services (e.g., commissions, consulting, design work) are considered on a case-by-case basis. In general:

  • Deposits are non-refundable.

  • If work has not yet begun, a full or partial refund may be issued.

  • If work is already in progress or completed, refunds will not be issued unless agreed upon in writing.

If you are unhappy with the outcome of a service, please contact us directly at [Insert Email] and we’ll do our best to find a resolution.

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5. Processing Refunds

Once your refund request is approved:

  • A credit will automatically be applied to your original method of payment within 5–10 business days.

  • We will notify you by email when the refund is processed.

 

6. Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check your bank account or credit card statement again.

  2. Contact your bank or credit card company—it may take some time before your refund is officially posted.

If you’ve done this and still have not received your refund, please contact us at [Insert Email].

 

7. Contact Us

For questions about refunds or to request a return, please email us at:
📧 bjurk@velvetroom.org

📍 Velvet Room BV, Rue des Anciens Etangs 40, 1190 Forest (Brussels), Belgium, EU

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